Ikuzo Agency

Privacy Policy

We are committed to protecting your personal data and respecting your privacy.

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Ikuzo (“us”, “we”, or “our”) operates the Ikuzo websites and mobile applications (the “Service”).

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your information when you use our Service. By using the Service, you consent to the collection and use of information in accordance with this policy.

1. Definitions

  • Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Small pieces of data stored on the User's device.
  • Data Controller: The entity that determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purposes of this Privacy Policy, we are the Data Controller of your data.
  • Data Processor (Service Provider): Any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
  • Data Subject: The living individual who is the subject of Personal Data.
  • User: The individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

2. Information Collection and Use

We collect various types of information for numerous purposes to provide and enhance our Service to you.

Personal Data

When you engage with certain features of our Service, such as making a purchase, we may ask for your personal information ("Personal Data") which can include:

  • Email address
  • First name and last name
  • Address, city, postal code, and country (for invoicing or shipping)

Your information will be used solely for the purposes for which you provided it, including order fulfillment and updates regarding your order or Ikuzo services.

Cookies and Usage Data

To enhance your experience, we collect Usage Data and use Cookies to remember your preferences and various settings.

Usage Data

This includes details such as your device's IP address, browser type and version, which pages of our Service you visit, time and date of your visit, time spent on those pages, and other diagnostic data.

3. Use of Data

Ikuzo uses the collected data to:

  • Provide and maintain our Service
  • Notify you about changes to our Service
  • Allow you to participate in interactive features of our Service when you choose to do so
  • Provide customer care and support
  • Provide analysis or valuable information so that we can improve our Service
  • Monitor the usage of our Service
  • Detect, prevent and address technical issues

4. Retention of Data

Ikuzo will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ikuzo will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data.

6. Disclosure of Data

Ikuzo may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Ikuzo
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

7. Security of Data

The security of your data is crucial to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we aim to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Our data is stored with Digital Ocean, with servers located in Singapore, known for its robust security measures.

8. Your Rights

Ikuzo recognizes your rights regarding your Personal Data:

  • You have the right to access, update, or delete the information we have on you.
  • You have the right to rectification if your information is inaccurate or incomplete.
  • You may request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
  • You have the right to withdraw consent at any time where Ikuzo relied on your consent to process your personal information.
  • Please contact us to exercise these rights.

9. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payment Processing

We use Stripe for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Stripe: Stripe Privacy Policy

10. Children's Privacy

Given the nature of our Service, while it is not targeted at children under the age of 13, it is accessible to them for use under the supervision of a parent or guardian. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, before the change becomes effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us by email. We value your privacy and will be happy to address any concerns or questions you may have.